In purchases made through TraceNet, different return conditions apply depending on the legal status of the customer (Individual Consumer or Commercial Buyer).
1. FOR INDIVIDUAL CUSTOMERS (B2C) - RIGHT OF WITHDRAWAL
Pursuant to the Law No. 6502 on the Protection of the Consumer, the following rules apply to our customers who have the status of "Consumer" (real or legal person acting for non-commercial or non-professional purposes):
- Right of Withdrawal Period: You have the right to withdraw from the contract within 14 (fourteen) days from the delivery of the product to you or the person at the address you indicated, without showing any reason and without paying any penalty.
- Return Condition: The packaging of the product to be returned must be unopened, undamaged, and the product must be unused. The right of withdrawal cannot be used for industrial devices whose labels have been removed, which have been installed, or whose protective tapes have been removed.
- Shipping Fee: Within the scope of the right of withdrawal, the shipping fee belongs to our company for returns made with our contracted cargo company.
2. FOR CORPORATE CUSTOMERS (B2B) - COMMERCIAL RETURNS
Pursuant to the Turkish Commercial Code and relevant legislation, businesses with a tax plate (sole proprietorship, LTD, Inc., etc.) do not have a "Right of Withdrawal" in purchases made within the scope of their commercial/professional activities.
- Return Acceptance: Returns without reason are not accepted in corporate purchases. Return transactions are only possible if the product is "Defective Goods" (defective, faulty, or different from the order), within the notification periods in the Turkish Commercial Code (2 or 8 days depending on the type of defect).
- Return Invoice: In corporate returns, it is a legal obligation for the buyer company to issue a "Return Invoice". Transactions for which a return invoice is not issued cannot be completed.
3. SITUATIONS EXCLUDED FROM RETURN SCOPE (COMMON PROVISIONS)
Returns are not accepted for both B2B and B2C customers in the following cases:
- Special Production/Order: Products configured in line with the customer's special technical requests or specially imported from abroad on behalf of the customer because they are not in stock.
- Software and Licenses: One-time license keys, activated software, or digital content.
- Damaged Packaging: Products whose original box has a shipping label/tape stuck on it, whose box is torn, or which have lost their re-saleability.
4. HOW DOES THE RETURN PROCESS WORK?
- Notification: Submit your return request in writing to info@tracesens.com.tr along with your order number within the legal periods starting from the delivery date.
- Approval and Shipping: After our customer services review your request, they will forward a "Return Approval Code" to you. Products must be sent with their original box, all accessories, and invoice (return invoice if corporate).
- Inspection and Refund: After the product is examined by our technical service, if its compliance with the return conditions is approved, the amount will be refunded via the channel you made the payment through within 14 days.
5. DAMAGED DELIVERIES
Please check your product when receiving it from the cargo. If there is externally visible damage on the package (crushing, wetting, tearing), have the cargo officer draw up a "Damage Assessment Report" and do not accept the product. The responsibility belongs to the buyer for damaged packages for which a report is not drawn up.
Title: TraceNet Endüstriyel Kontrol Sistemleri San. Tic. Ltd. Şti.
Address: Rumeli Mah. Cumhuriyet Blv. Cenap Şehabettin Sk. No:50 Era Plaza K:2 D:20 Çorlu - Tekirdağ
Contact: +90 282 502 44 48